Panamá, Colombia, Honduras, El Salvador or Mexico
Full Time

Application Support Analyst

We are looking for an Application Support Analyst

About this position

You will be responsible for the administration, monitoring, and maintenance of software infrastructures and applications of value-added platforms and electronic money, implemented in financial entities and telecommunications operators.

If you're responsible, methodical, and goal-oriented this role is for you!

As an Application Support Analyst will be responsible for

  • Monitors and executes the daily operational activities needed to manage IT services and the supporting IT infrastructure.
  • Perform troubleshooting systems, respond to assistance requests, and handle technical issues
  • Ensuring excellent customer service
  • Maintain and update technical documents and procedures
  • Create technical and functional documentation of product operation
  • Implement, configure and validate new releases throughout the Delivery Lifecycle.

What You Need To Have

  • Proactive mindset
  • Problem-solving aptitude and self-taught profile
  • Capacity for analysis and research
  • Autonomy to execute assigned tasks and achieve continuous improvement
  • Clarity in analyzing the problem under study and effective communication to achieve fast and accurate results is a must
  • Strong interpersonal skills and teamwork-oriented to collaborate in with different support areas
  • Thorough knowledge of Linux operating systems and operating them at the console level (bash)
  • Fluency in monitoring software tools (Nagios, Pandora, Zabbix)
  • Fluency in project management tools (JIRA, Mantis)
  • Knowledge of web services
  • Knowledge of webServices (http, tomcat, wildfly)
  • Basic database management (SQL statements).

We Hope You Have

  • Studies in Computer Science, Telecommunications, IT, or relevant field
  • Experience providing support and operation in high-impact platforms, with corporate clients
  • Experience in objectives management and SLAs compliance
  • Bi-lingual (English/Spanish) is nice to have
  • Lives in Panamá, Colombia, Honduras, El Salvador or Mexico
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