Application Support Analyst

You will be responsible for the administration, monitoring, and maintenance of software infrastructures and applications of value-added platforms and electronic money, implemented in financial entities and telecommunications operators.

If you're responsible, methodical, and goal-oriented this role is for you!

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As an Application Support Analyst will be responsible for

• Monitors and executes the daily operational activities needed to manage IT services and the supporting IT infrastructure.
• Perform troubleshooting systems, respond to assistance requests, and handle technical issues
• Ensuring excellent customer service
• Maintain and update technical documents and procedures
• Create technical and functional documentation of product operation
• Implement, configure and validate new releases throughout the Delivery Lifecycle.

What You Need To Have

• Proactive mindset
• Problem-solving aptitude and self-taught profile
• Capacity for analysis and research
• Autonomy to execute assigned tasks and achieve continuous improvement
• Clarity in analyzing the problem under study and effective communication to achieve fast and accurate results is a must
• Strong interpersonal skills and teamwork-oriented to collaborate in with different support areas
• Thorough knowledge of Linux operating systems and operating them at the console level (bash)
• Fluency in monitoring software tools (Nagios, Pandora, Zabbix)
• Fluency in project management tools (JIRA, Mantis)
• Knowledge of web services
• Knowledge of webServices (http, tomcat, wildfly)
• Fluency in Oracle
• Database management (SQL statements).

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We Hope You Have

• Studies in Computer Science, Telecommunications, IT, or relevant field
• Experience providing support and operation in high-impact platforms, with corporate clients
• Experience in objectives management and SLAs compliance
• Bi-lingual (English/Spanish) is nice to have
• Lives in Honduras