El Salvador, Panamá, Colombia, Honduras, Mexico
Full Time

Support Engineer

We are looking for a Support Engineer with experience in cloud platforms

About this position

Inswitch engineering is a medium-sized team, completely remote and highly productive. We are focused on North American time zones, so we can collaborate during the business day.
We move quickly: we send the code several times a day. We believe in introducing new features to customers and iteratively improving as we learn what works and what doesn't.

We Collaborate: Each of us brings unique experiences and skills to the table. Working together to share that knowledge benefits the entire team and helps us produce the best results for our clients.

We value product over process - we want the team to have the time and focus to solve complex challenges.

Our application is hosted on Amazon Web Services and is designed with EKS for reproducibility and scalability. Based on multitenant microservices built on Node.js, GO, Erlang and Kotlin.

We embrace new technologies that help us deliver a lovely product, but we are also mindful of the maintenance overhead that comes with a new library or platform. We solve the problems that come our way instead of prematurely optimizing them to address problems that may never materialize.

Your experience

  • You have strong problem-solving skills and experience working on important features for a cloud-based product.
  • You've helped operate a cloud-based SaaS product on a significant scale, and you want to do it again. 
  • Experience supporting infrastructure using monitoring tools such as Prometheus, Graphana, ELK, Jaeger, and others.
  • Support the deployments including monitoring and providing answers to customer inquiries
  • Participate in an on-call rotation for supporting the systems 

Your work at Inswitch

Support Reliability Engineers at Inswitch ensure that the platform remains stable, reliable, and secure for the world's largest and most innovative companies. You will support product developers, and customers and consult with product developers whenever there is a performance or scalability concern. 

Day to day, this will look like this:

  • Create new customer environments. Assist customers with the API integration, and guide them through the product onboarding process.
  • Establish and monitor SLOs for the organization, working with the product and operations teams to ensure they are met.
  • Building and maintaining monitoring, observability, and autoscaling solutions for our own services, as well as those we purchase from AWS.
  • Drafting and maintenance of support runbooks and operations documentation.
  • Participate in customer calls to either present a feature or guide the customer through its integration.
  • Provide on-call operational support for production on a rotation.
  • Help platform engineers build new infrastructure services and consult with application engineers to help build features fast and reliable.

Grow with us!

Everyone deserves to reach their full potential. We know that when we do important work with people we care about in a high-growth environment, we feel engaged and alive. And our goal is to help you do just that.

We Hope You Have

  • Basic programming skills or scripting experience (Java, Python, Javascript)
  • English/Spanish is nice to have [(we give English classes at the company)
  • Experience supporting cloud platforms at AWS

Why Inswitch?

Inswitch has +50  live deployments in more than 40 countries globally, and we're just getting started.

Our clients include telcos, banks, lenders, retailers, gig economy platforms, marketplaces, e-commerce. 

We understand nothing ensures our customers' success more than a happy team, so Inswitch is built on a culture of trust and a sense of ownership in everything we do.

Inswitch proactively takes the initiative to improve the industry for the better.

If you are thrilled by the opportunity to join our team on its unique mission - we need to talk and will be excited to hear from you!

Apply for this position