IN Switch Solutions is very proud to communicate that UNIT has certified – under standard UNIT-ISO 9001:2008 – IN Switch’s Quality Management System to provide Support Services to incidents detected in its core solutions and value added platforms for telecommunications operators.
ISO (International Organization for Standardization) is the world’s largest developer and publisher of international standards. IN Switch Solutions’ Support Center is, once again, recognized to provide a complete set of processes and policies that ensure a standard and accurate management of support incidents. In this way, and aligned with this policy, IN Switch Solutions makes focus in the costumer for performing each of its activities, and puts special emphasis on satisfying its costumer’s implicit and explicit needs. This is possible by complying with all the agreed requirements (products, services, etc.) and also considering new requirements that may arise.
Our commitment is now being reinforced:
With this recognition we are even more convinced to continue walking along a path of permanent improvement always aiming to provide better service levels for our customers.
Well done team!
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