To ensure getting the most of our solutions and leverage their advantages, we offer diverse professional support services. Inswitch managed services will help our customers to achieve commercial success.
Inswitch offers a support service that, according to the customer’s needs, and the contractual conditions, can be remote and/or on-site. Inswitch’s Support Service includes:
24/7 on-line assistance
Qualified engineers for fast issue resolution
Software updates installation
Support assistance through different means
Operation & Maintenance Service offered by Inswitch has the main purpose of supervising the production platform directly by our specialized support team. The platform is monitored in operation to guarantee the correct functionalities and performance. With O&M Services our customers get:
Permanent (24/7) supervision of platform status, and all its components and relevant parameters.
Real-time failure detection (visual and sound alarms) and remote troubleshooting and support for the immediate solution.
Preventive monitoring with periodic data collection, to warn the client and technical department of potential problems.
Particular monitoring requested by customer.
Real time reports of the operation of the platform